|
Methods of payment: MasterCard,
Visa, Discover and American Express are accepted, as
well as personal checks, money orders and
PayPal. Kindly note that all checks and money orders
must clear my checking account for the order to
be final. International customers may be
required to pay by PayPal, depending on the
country of origin.
How to
pay - half
now, half later:
A
fifty percent (50%) deposit is due when
the order is placed. The remaining fifty
percent (50%) of the total price, plus the
shipping/handling, is due later on, when the
order is actually being knitted. When it
is time for the second payment, I will send you
an email.
Here's how it
works:
If you are
paying by credit card:
your credit card will be charged for the
deposit, which is one half of
the total price, at the time the order is placed;
your email confirmation will contain an
acknowledgement of your payment. When I am
ready to begin work on your custom design, I
will send you an email to let you know it's time
for the second half of the total price, plus the
shipping/handling.
If you are
paying by PayPal: shortly
after placing your order, you will receive a
PayPal invoice for the deposit of one half of
the total price. To complete placing the
order, click on the link within the invoice.
When I have received your PayPal payment, I will
send you an acknowledgement for your records.
If
you are paying by personal check or money order:
shortly after placing your order, you will
receive an email containing instructions on how
to send the personal check or money order for
your deposit to
Custom Design Sweater Studio. There will
be a $35.00 fee for bouncing a check, which is
what my bank charges me. Please don't
bounce a check.
Changes
to your order or cancellations: Orders
can be changed or cancelled up to and including
ten (10) days from the day on which the order
was placed, for a full refund of your deposit (provided that it is not a rush order and that I have not already begun to
design your garment). After that, there
will be no changes, cancellations or refunds.
If you would like to cancel your order for any reason whatsoever
during the initial 10-day period,
please give me a call toll free at
1-888-797-1088, and I will give you a
confirmation number for the cancellation. Please do not ask for an exception to the cancellation policy after the initial
ten days have passed.
By placing your order, you
are acknowledging that you have read these store
policies and understand them, and that you agree
to respect them.
Delivery time frame:
Wait times are
approximately 6-8 weeks from the time the order
is placed, but can vary according to my
schedule, especially during the holiday season.
Your order confirmaton will include the delivery
time for your new custom design sweater.
Additional charges for custom designing:
If you decide to make extensive changes to a
sweater which is nearly finished, please
understand that I may charge an
additional $25.00 per hour for the time spent
in implementing your changes. I will
discuss this with you before making any
additional charges. For years, it has been my policy to do all
of the design work for free, and to charge only for the knitting time and materials. However, there have been more than a few incidents of customers who have made very extensive changes to nearly finished designs, resulting in hours of time wasted. Regrettably, I feel that I need to make this change to my policy.
Shipping and
handling: You may have noticed that shipping and handling fees
continue to go up and up, all over the country. I've done my best to hold the line, and to charge reasonable and fair fees for sending your order to you. All packages will be sent by USPS Priority Mail, 2-3 day service, unless you request otherwise. Overnight delivery is
also available, if you are in a hurry.
Privacy policy: I do not sell or otherwise disclose my customers' email addresses to anyone under any circumstances. I do not share my customers' personal information with anyone, and I do not store personal information such as credit card account numbers, etc. on my computer. I respect your privacy, and I protect your personal information the way I would protect my own. You have my word on that.
Purchasing your own color cards: Unless
we have decided otherwise, your custom design
will be knitted from 100% pure cotton yarn, a
beautiful mid-weight yarn which is comfortable
year-round and can be machine washed. A full set of color cards for the 100% pure
cotton yarn is available if you want to compare colors and see the quality and weight of the yarn which will be used.
This is a very good idea, if you'd like to
take the color cards into your closet and
compare the colors to your existing wardrobe.
Take a look at the yarn colors; purchase your own full set of color cards.
Choosing the right size:
Information regarding each size, such as length, width and sleeve length, is available on the page "Size/Price Information". If you need more precise measurements, such as the width and depth of a particular neckline or the shoulder width of a sweater, please ask me. I will be glad to email the measurements to you, or discuss it with you over the phone.
I promise that I will make every effort humanly possible to make sure that your custom knitted order is exactly what you want. Each and every one of my customers is important to me; your satisfaction is always my goal. You can read for yourself the comments from some of my customers who wrote to me after receiving their orders. Just click on the link at the top left side of this page for “Testimonials”.
|
